Política de reembolso

REFUND POLICY

At Silkvelle, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns You have 30 days from the date of delivery to return an item. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Non-returnable items

• Gift cards
• Personalized or custom orders
• Items marked as final sale

Process To initiate a return, contact us at support.silkvelle@gmail.com with your order number and reason for return. We'll guide you through the process.

Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges We only replace items if they are defective or damaged. Contact us at support.silkvelle@gmail.com.