FAQ – Frequently Asked Questions
📦 Shipping
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery time is 7–15 business days depending on your location within the US.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50.
Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package in real time.
Do you ship across the entire US?
Yes, we ship to all 50 US states.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused and in their original packaging.
How do I start a return?
Contact us at support.silkvelle@gmail.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once your return is approved, your refund will be processed within 5–10 business days to your original payment method.
💄 Products
Are your products professional quality?
Yes. All Silkvelle products are designed to deliver professional-level results from the comfort of your home.
Are the products safe for all skin and hair types?
Our products are designed to be safe and gentle for most skin and hair types. If you have a specific condition, we recommend consulting a professional before use.
Do your products come with a warranty?
Yes, all our electric products come with a 30-day warranty against manufacturing defects.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay.
Is it safe to shop at Silkvelle?
Absolutely. Our store uses SSL encryption and secure payment processing. Your data is always protected.
Can I pay in installments?
Yes, we offer installment payment options through Shop Pay Installments on eligible orders.